Privacy Policy

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1. General

In this Privacy Policy, ‘We’ or ‘Us’ is FDA Solicitors. 

Your privacy is important to us and we are committed to keeping your information secure and managing it lawfully in accordance with our legal responsibilities under applicable data protection laws. We are registered as a Data Controller in the United Kingdom with the Information Commissioner (ICO). 

You should know that by using this website, www.fdasolicitors.co.uk, we, FDA Solicitors can collect, store and use information about you. All information that we hold concerning you as an individual will be held and processed by us strictly in accordance with the provisions of the Data Protection Regulations. This privacy notice is designed to explain how we collect and use that information as well as other details which we think you should know about. We adhere to the General Data Protection Regulation 2018.

This policy sets out how we process any personal data through your use of this website, we collect from you when you contact us and/or you become a client of FDA Solicitors. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data. By visiting our website, you are accepting and consenting to the practices described in this policy.

This privacy policy is effective from 1 November 2025.

2. About us 

FDA Solicitors Limited is the trading style of FDA Solicitors. FDA Solicitors is a company registered in England & Wales (Company number: 16512329). We are authorised and regulated by the Solicitors Regulation Authority of England and Wales (SRA number: 8012524). We are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

Our Contact details

FDA Solicitors

Address:         Centurion House, London Road, Staines-Upon-Thames, TW18 4AX

Email:              info@fdasolicitors.co.uk 

Tel:                    020 7870 4868 

3. How do we collect and use your information?

We will process your information in order to meet our contractual obligations to you, where we have a legitimate interest and are permitted by law or to comply with applicable laws.

We request and process information:

• to respond to your enquiry or form that you have completed on our website or requests for legal services;
• to register you as a new client of FDA Solicitors, deliver our legal services that we have agreed in contract to provide you and/or manage your relationship with us; 
• to enable us to comply with the law. For example, as solicitors we have to perform ‘conflicts of interest’ checks for new cases against a list of current and former clients. 
• to enable us to comply with our legal  and regulatory requirements including for the prevention of financial crime and money laundering. We have a legal duty to report suspicious activity to the National Crime Agency (‘NCA’) if we suspect money laundering;
• to engage in marketing and business development activity in relation to our legal services. This may include sending you newsletters, legal updates, marketing communications and other information that may be of interest to you;
• to improve our website, services, marketing or client relations; 
• to comply with our legal and regulatory obligations that we may have to discharge; and
• For our legitimate business interests, such as undertaking business research and analysis, managing the operation of our website and our business. 

4. The information that we collect and where we get it from 

We may collect, store and use the following kinds of personal information given to us:

1. As a client to provide you with assistance and legal services;

2. When you provide it to us (e.g. by contacting us);

3.Whilst servicing your account through our website, in writing or over the phone;

4. From your use of our website via cookies (such as the type of browser you are using, the type of operating system you are using, and the domain name of      your Internet service provider); and

5. Other in the course of you requesting information or assistance from us. 

We do not collect personally identifiable information about you unless you choose to fill out a form, found on our website or email us directly. 

The personal information we process includes:

· Full name, residential address, date of birth, and contact information

· Identity information, which includes, but is not limited to your Passport, Driving Licence, identity cards, utility bills, bank statements for ID purposes 

· National insurance number

· Demographic information such as postcode

· Information relating to your legal matter 

· Financial details including employment details/income, bank accounts, investments, property ownership. 

· Information regarding your immediate or extended family members including children, in which case you will need to provide them with a copy of this Privacy Policy

· Records relating to you or anyone connected to you including for the purposes of identity and money laundering checks or credit history/records

· Information about you including your family, lifestyle, economic and social circumstances

· Sensitive medical data including health and wellbeing which would generally be provided to us voluntarily and only insofar as necessary or relevant to the legal services that we provide to you

· Information and documents relating to the service we are providing, including communications with you

· Billing and payment information

5. Grounds for using your personal information

We rely on the following legal grounds to process your personal information, namely:

• Consent:  we may (but usually do not) need your consent to use your personal      information. You can withdraw your consent by contacting us (see above). 
• Performance of a contract:  we may need to collect and use your personal information to enter into a contract with you or to perform our obligations under a contract with you.
• Legitimate interest: we may use your personal information for our legitimate interests, some      examples of which are given above.
• Compliance with law or regulation:  we may use your personal information as necessary to comply with applicable law/regulation.

6. How we share information with third parties

We do not sell or rent your personal information to third-parties.

We may share your personal information with third parties, only insofar as it is necessary to run our business, provide a service to you, comply with the law, enforce our legal rights or because you have provided consent. 

This may include the following:

· Third parties relevant to the services that we provide;

· Third party agents/suppliers or contractors, in connection with the processing of your personal information for the purposes described in this Policy. This may include, but is not limited to, website hosting, IT and communications service providers;

· To the extent required by law, regulation or court order, for example, if we are under a duty to disclose your personal information in order to comply with any legal obligation;

· Where it is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim, or for the purposes of a confidential alternative dispute resolution process;

7. Information our website automatically collects about you

With regard to each of your visits to our website we may automatically collect information including the following:

• technical information, including a truncated and anonymised version of your Internet protocol  (IP) address, browser type and version, operating system and platform;
• information about your visit,      including what pages you visit, how long you are on the site, how you got      to the site (including date and time); page response times, length of      visit, what you click on, documents downloaded and download errors.

We may collect information through third party services for tracking and Google Analytics for marketing purposes.

8. Cookies

A cookie is a piece of data stored on a user’s hard drive containing information about the user. The information below explains the cookies we use on our website and why we use them:

Google Analytics cookies: we use these cookies to collect information about how our visitors use our website, including details of the site where the visitor has come from and the total number of times a visitor has accessed our website.  It is important to understand that these will not contain any personal information about you save for your IP address which Google will not associate with any other data held by them. This is used to enhance the experience we provide to our visitors. We also use the information to improve our website. 

You have the right to enable or disable cookies by modifying the settings in your browser. You can find out how to do this, and find more information on cookies at:  https://ico.org.uk/for-the-public/online/cookies/and https://allaboutcookies.org. 

Your use of our website means that you consent to the use of this data for this purpose and if you have any concerns you should refer to Google’s own Advertising Privacy Notice https://www.google.com/privacy/ads/.  

9. How we may use the information we collect

We use the information in the following ways:

Information you supply to us. 

We will use this information:

• to provide you with information and/or      services that you request from us;
• to include marketing communications to      individuals who have requested an update.

Information we automatically collect about you. 

We will use this information:

• to administer our site including      troubleshooting and statistical purposes;
• to improve our site to ensure that      content is presented in the most effective manner for you and for your      computer;
• security and debugging as part of our      efforts to keep our site safe and secure.

This information is collected anonymously and is not linked to information that identifies you as an individual.

10. Disclosure of your information

Any information you provide to us will either be emailed directly to us or may be stored on our secure cloud storage, and practice management system. 

FDA Solicitors meets high data protection and security standards and keeps any information we process confidential. Any data that may be collected through this website is kept secure. FDA Solicitors cannot access, provide, rectify or delete any data we store without permission.

We do not rent, sell or share personal information about you with other people or non-affiliated companies and delete information accordingly after it servers no reasonable purpose.

We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

11. Third party links

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website only, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

12. Your rights – access to your personal data

You have the right to ensure that your personal data is being processed lawfully. Under certain circumstances, your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to info@fdasolicitors.co.uk. We will comply with any requests within the statutory time frame and within a month in any event. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you.

You can withdraw consent to your information being used in a particular way but this may limit what more we can do for you (if anything).

You also have the following rights as a data subject, which you can exercise free of charge. These are: 

a) Rectification - the right to require us to correct any mistakes in your personal data; 

b) To be forgotten - the right to require us to delete your personal data in certain situations; 

c) Restriction of processing - the right to require us to restrict processing of your personal data in certain circumstances; 

d) Data portability - the right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations; 

e) To object - the right to object: —at any time to your personal data being processed for direct marketing (including profiling) and in certain other situations to our continued processing of your personal data; 

f) Not to be subject to automated individual decision making - the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. 

For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulations (GDPR) or alternatively the Data Protection Act 2018. The Data Protection Act 2018 is the UK’s implementation of the GDPR.

13. Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. Retention of your personal data will usually be for a period of 6 years following the completion of your matter/end of the business relationship (whichever the latter).  In some cases, it will be necessary to keep retain the file and relevant personal data for a longer period of time, for example:

• Family law work comprising proceedings in relation to (1) children or (2) in financial proceedings where there is an Order for maintenance expected retention of (1) until the children attain the age of 18 years and (2) 6 years following the end of the term of maintenance pursuant to the order. 

14. 16 or Under

It is important that we protect the privacy of children aged 16 or under. If you are aged 16 or under‚ we will require the consent of your parent/guardian before you provide us with personal information.

15. Complaints 

If you have a complaint about how we have handled your personal information you may contact us using the details above and we will investigate your complaint.  You have the right to make a complaint at any time to the Information Commissioners Office (ICO). You can learn more about the ICO and personal data rights at: www.ico.org.uk.www.ico.org.uk.

16. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time, so you may want to check it each time you provide personal data to us. 

17. How to contact us and other important information

Should you require further information on the collection, use, disclosure, transfer or processing of your personal information or the exercise of any of the rights listed above, please contact us by writing to us at: info@fdasolicitors.co.uk.